Description:
 |
In today's fiercely competitive business environment, companies and people increasingly depend on complex computing technology to do their work. This dependence and complexity results in an enormous challenge: to support the growing number of users when they need help.
The help desk -- a single point of contact within a company for managing customer problems and requests and for providing solution-oriented support services -- provides this support. The need for good help desk personnel is great.
This class introduces the student to all of the features of working at a Help Desk. This course is designed for students considering career opportunities at a "Help Desk" and who want to understand how to provide quality technical support in any situation.
|
